Greenwich Hospital receives 2023 Press Ganey Human Experience Pinnacle of Excellence Award®

GREENWICH, CT (Jan. 9, 2024) – Greenwich Hospital today announced that it has been named a 2023 Human Experience (HX) Pinnacle of Excellence Award winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Pinnacle of Excellence Award, Greenwich Hospital has ranked in the top 5 percent of healthcare providers in delivering outstanding patient experience in more than 200,000 Outpatient procedures. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

“Greenwich Hospital demonstrates the transformative power of patient-centered care, positive employee experiences and effective clinical outcomes," said Patrick T. Ryan, CEO and chairman at Press Ganey. “By prioritizing both their employees and the communities they serve to raise healthcare experiences, Greenwich Hospital sets the standard for compassionate healthcare.”

“We are extremely grateful to all of our doctors, nurses, employees and volunteers for their unwavering commitment to our mission of serving the community,” said Greenwich Hospital President Diane Kelly, DNP, RN. “Together we are raising the bar on performance to ensure patients and their families receive the highest quality of care.”

Greenwich Hospital is a member of Yale New Haven Health. Greenwich is a 206-bed (includes 32 isolettes) community hospital serving lower Fairfield County, Connecticut and Westchester County, New York. It is a academic affiliate of Yale School of Medicine. Since opening in 1903, Greenwich Hospital has evolved into a progressive medical center and teaching institution representing all medical specialties and offering a wide range of medical, surgical, diagnostic and wellness programs. Greenwich Hospital is recognized throughout the healthcare industry as a leader in service and patient satisfaction excellence. Greenwich Hospital has the prestigious Magnet designation from the American Nurses Credentialing Center, the nation’s highest honor of nursing excellence. www.greenwichhospital.org